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Requesting and Accepting Shift Swaps

  • Updated

Purpose

The purpose of this document is to support workers in using NHS At Work to request and accept/reject shift swaps. This guide covers:

 

 

Requesting a Shift Swap in the Mobile App

  1. Log in to the Liaison Link App.
  2. From the left-hand menu, navigate to 'My Schedule' and then 'My Roster'.
  3. Click on your shift you wish to swap and select 'Swap Shift'.
  4. Type the name of the person you wish to swap with and set the time period within which you want to find a shift to swap.
  5. Click in the ‘Shifts available for swapping’ box to view available shifts and select the one you wish to swap.

Top Tip! If the person is already due to work at the same time as the shift you are swapping, a warning will appear, as below, to let you know. In this case, you will only have the option to swap that shift to avoid a double booking.

  1. Click 'Submit' to send the request to the medic you wish to swap with.

 

 

Accepting/Rejecting a Shift Swap Request in the Mobile App

  1.  If a colleague requests to swap a shift with you, you will receive a notification.
  2. Log into the mobile app and navigate to ‘My Requests’, ‘Shift Swaps’, and then click on the ‘Received Swaps’ tab.
  3. Click on the requests to view full details, and then click either accept or reject to respond to the request. The requester will be notified of your response.
  1. If accepted, the request will be automatically forwarded to the appropriate approver to review. They will also then have the option to accept or reject. You will be notified of their decision.
  2. If approved, your roster will be updated, and you will see your new shift assignment in 'My Roster'.

 

 

Requesting a Shift Swap on a Desktop Computer

  1. From the left-hand menu, navigate to 'Rostering' and then 'My Roster'.
  2. On the shift you wish to swap, click the 3-dot menu and select 'Swap Shift'.
  3. Click on your shift you wish to swap and select 'Swap Shift'.
  4. Type the name of the person you wish to swap with and set the time period within which you want to find a shift to swap.
  5. A list of shifts available for swapping will appear below. Select the one you wish to swap.

Top Tip! If the person is already due to work at the same time as the shift you are swapping, a warning will appear, as below, to let you know. In this case, you will only have the option to swap that shift to avoid a double booking.

  1. Click 'Submit' to send the request to the medic you wish to swap with.

 

 

Accepting/Rejecting a Shift Swap Request on a Desktop Computer

 

  1. If a colleague requests to swap a shift with you, you will receive a notification.
  2. Click ‘Accept/Decline’ on the notification OR Log into NHS At Work and navigate to ‘Manage Requests’, ‘My Shift Swaps’, and then click on the ‘Received Swaps’ tab.
  3. Click either accept or reject to respond to the request. The requester will be notified of your response.

  1. If accepted, the request will be automatically forwarded to the appropriate approver to review. They will also then have the option to accept or reject. You will be notified of their decision.
  2. If approved, your roster will be updated, and you will see your new shift assignment in 'My Roster'.

 

Version 1.0 - Approved 23/12/2025

 

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