Be as detailed as you can
The action you're taking may be possible from multiple different places in the system and person investigating your query may not have seen the issue before. Including details like the affected staff member, access method (web/app), relevant shifts or unavailabilities, and a clear list of steps taken to produce the issue will to help investigate and resolve queries quickly.
Include full-screen screenshots
This helps your queries to be resolved faster. Visual evidence can help System Superuser and the Liaison Support team to understand where you were working in the system when the issue occurred and to see the issue in practice. Those investigating also use details like the URL and time on the screen to investigate and quickly identify issues. Providing a full-page screenshot therefore helps speed up the process and allows for a faster resolution.