This exciting new portal will support you to quickly and effectively log your NHS At Work tickets.
Your open tickets have all been migrated over and you'll be able to locate them by seeing their previous ticket reference in the title. You should have also received a report detailing old and new references for your information.
Here are some handy hints and tips to help you get started with using the Help Centre...
- Take some time to explore the new portal - check back regularly as we will be expanding this library in the coming months with product guidance and other useful information
- If you need to raise a new ticket, simply click the ‘Log a Ticket’ button towards the top right of the home screen to begin
- You can copy (‘CC’) anyone in your organisation into a ticket, even if they don’t have access to raise tickets themselves. You could consider copying in your e-Rostering superusers and/or the shared e-Rostering Team email address into every case, to ensure that everyone receives important updates without delay and can respond by email in the absence of the case owner.
- You can add multiple attachments (up to 20mb total) to your tickets with ease, including, for example, pictures, short videos, Word and Excel documents.
- Sharing the URL for the Help Centre with your end users will allow them to set up an account to access the latest guidance and help resources for when they need it